Shipping policy

Here is what to expect after you place an order with Relicus.

Processing

• Most orders are prepared within 1 to 3 business days before dispatch.
• Business days do not include weekends or public holidays.

Delivery estimates

After dispatch, estimated delivery is 7 to 16 business days, depending on the destination and carrier.

Delivery dates are estimates, not guarantees. Holidays, weather, customs, and carrier delays can affect arrival times.

Tracking

When your order ships, we will send a tracking number by email and, if you provided a mobile number, by text message. Tracking can take 2 to 3 business days to begin showing movement.

You can check your shipment on our Track Your Order page.

Split shipments

If an order includes a pre-order or back-ordered item, available items may ship first. The remaining item will ship when it becomes available, so one order may arrive in more than one package.

Address changes

Please check your shipping address before submitting your order. If it is incorrect, contact support@relicgate.com immediately. We cannot guarantee an address change after processing begins.

Returns

Customers are responsible for return-shipping costs unless Relicus confirms that an item arrived damaged or defective. Review the Return and Refund Policy before sending anything back.

Lost or marked-delivered packages

If tracking shows a package as delivered but you cannot find it, first check the delivery location and contact the carrier. Relicus is not responsible for packages lost or stolen after the carrier marks them delivered, but our support team can help you identify the next steps.

For help, email support@relicgate.com.