Refund policy

This policy applies to purchases made through Relicus. Please review the conditions below before requesting a cancellation, return, refund, or exchange.

Order changes and cancellations

• You can change or cancel an order through the order-confirmation or receipt page during the first hour after purchase.
• For customer and order security, email cannot replace the self-service cancellation or edit process during that first hour.
• After 12 hours, the order is final and can no longer be changed or cancelled.

Returns

An item may be returned when all of the following are true:

• The package is unopened.
• The return is sent within 30 days of delivery.
• The shipment includes tracking information.

Customers are responsible for return-shipping costs. Sale items are final sale and cannot be returned or exchanged.

When a refund may apply

• You cancelled the order through the order page within the first hour.
• Tracking has shown no information for more than 20 days and a replacement has not been sent.
• An eligible return has reached the return address and passed inspection.

When a refund does not apply

A refund is not available solely because the customer entered an incorrect address, selected the wrong phone model or variant, or made another ordering mistake. An unopened item may still qualify for return if it meets every return condition above.

A change-of-mind cancellation is not available after 12 hours. Sale items are not eligible for return, refund, or exchange.

How to request a return or refund

Email support@relicgate.com with your order email, full name, order number or receipt, and a clear description of the issue. If an item arrived damaged or defective, include clear photos of the item and packaging.

Do not send a return until support confirms the return instructions.

Refund review and timing

We will email you when the review is complete and tell you whether the refund is approved or declined.

• An approved full refund covers the eligible amount paid.
• An approved partial refund may exclude applicable processing, packaging, shipping, or service costs.
• Approved refunds are issued to the original payment method. Your bank or card provider controls how long the credit takes to appear.

Late or missing refunds

If an approved refund has not appeared, check your account again, then contact your card provider and bank. Processing times vary. If it is still missing after those checks, email support@relicgate.com.

Exchanges

We replace items only when they arrive defective or damaged. Email support@relicgate.com with your order details and photos so the team can review the request.

Gifts

If an order was marked as a gift and shipped directly to the recipient, an approved return may be issued as gift credit. Otherwise, the refund is issued to the original purchaser and payment method.

Return address

DD Y347
11828 Classic Lane
Forney, TX 75126
United States
+1 469-597-1811

Contact support before shipping a return so the team can confirm that this is the correct destination for your order.