FAQs & Info
Ordering
How do I choose the right phone model?
Check your phone's exact model in its settings, then choose that same model on the product page. Camera layouts and dimensions differ between models with similar names, so do not choose by screen size alone.
How do I place an order?
Choose the design and exact phone model, add the available item to your cart, and continue to checkout. Review the shipping address, delivery details, and total before paying.
Shipping & payment
Which payment methods can I use?
The currently available payment methods appear securely at checkout. Options can vary by location and device.
Where do you ship, and what will delivery cost?
Enter your delivery address at checkout to see availability, the current rate, and any delivery estimate before you pay. See our shipping policy for full terms.
How can I track my order?
Use Track My Order after a tracking number has been issued.
Returns & support
Can I return or exchange a case?
Eligibility, timing, and exclusions are explained in our refund policy. Contact us before sending an item back.
What if my order arrives wrong or damaged?
Contact us with your order number, a description, and clear photos of the item and packaging.
How do I contact Relicus?
Use the Contact Us page and include your order number for an existing order.
Need the fine print?
All store policies stay available in one place.